Refund policy

Returns

You can return our items within 14 days of receiving the order, provided the product is unused and undamaged. The shipment must be in original packaging and the shipping costs for the return are for your own account. We request that you notify us in advance by e-mail to info@mo-ca.nl within 3 working days.

Upon receipt of your e-mail, we will contact you within 2 days. You can return the product in question to:

More Than Canvas
Watermanstraat 118
7324 AK Apeldoorn Netherlands

Please include a print of our order confirmation with the return shipment and state your bank account. Please also state the reason for the return so that we can improve our products and service. Once we have received your return in good condition, we will refund your payment to your bank account within 5 working days.

Please note that no exchanges or returns will be accepted if:

The product is personalised, ie;

• You have sent your own photo.
• You have indicated a preference for rings.
• You have tried to repair a defect yourself.
• You have not followed the instructions for use.